Date: Tue, 14 May 2002 16:39:53 -0400 (EDT)
Reply-To: support@widomaker.com
Subject: [SUPPORT] Modem Pool Outage 5/14/02


This morning at approximately 5:10 AM EDT, Widomaker users started
recieving "All circuits busy" recordings, or fast busy signals when trying
to dial into Widomaker's modem pools.  This problem was effecting all
Widomaker dialup users.

This outage was due to a failure in Cox Fibernet's telephone network.  At
this time we are not sure if the problem was related to last night's
storms throughout the region.  At 8:30 AM the problem was isolated to a
specific equipment rack and repairs started.  At 9:54 AM EDT, the problem
was corrected and Widomaker users were able to login as normal.  We were
told a total of 55,000 telephone customers were effected throughout the
region.

Please accept our appologies for this outage.  Both your equipment and our
equipment was working perfectly, but the telephone network was unable to
deliver your calls to us.

Two other quick notes:

Many of you have been asking about our Wireless DSL service.  We will
be doing a limited rollout of the business services in Mclaws Circle
starting in approximately two weeks.  We have to redesign a roof mount for
the antenna before we proceed.  We expect to start rolling on the
residential side sometime in June.  We will keep you posted on our
progress.

The support desk has asked me to remind you to keep your virus scanner
programs updated and to please use them frequently.  We have been seeing
an increase in numbers of users whose computers are catching virii.  In
order to help with this, we have installed a link to a free virus scanner
on our webpage.  While this scanner will not protect you from catching a
virus, it does provide a quick, easy way to check to see if you currently
have one.  Just go to http://www.widomaker.com and look at the very top of
the page.

Once again, please accept our appologies for this morning's trouble.  The
problem was in the telephone network, not your computer.  As always,
please let me know your comments, questions, or concerns.


Ben Loyall
President
Widomaker Communication Services, Inc.