Subject: [SUPPORT] Upcoming Modem Pool Outage and Usenet switch over
Reply-To: support@widomaker.com
Date: Mon, 19 May 2003 09:37:01 -0400


Modem Pool Outage
-----------------
On Tuesday, May 20th, between 2 and 4 AM EDT, we will have a planned outage on 
our modem pools.  The duration is planned to be less than 5 minutes.  Due to 
the size of our modem pool, this work will be done in two segments.  It is 
possible that your call could be interrupted twice during this outage although 
we are hoping to manage it so this only happens once.

This will effect all dial up connections that dial into our Peninsula or 
Southside modem pools, including WidoSAT.

Please accept our apologies in advance for this outage.

Usenet Server Switch Over
-------------------------
Due to the performance and other issues with our current Usenet server
provider, Widomaker is going to be changing to a new Usenet newsgroup
server.  This should mean greater uptime and better/faster performance
when using Usenet newsgroups.  This change will take place on Tuesday
(05/20/03) at 12 noon.  This change will only affect folks who use Usenet
newsgroups.

This will also mean that the message counters that your news reader uses
to keep track of what messages you have downloaded and read will be out
of sync with the message numbers on the new Usenet server.  If you notice
that no new unread newsgroup messages are appearing in your news reader
then you may need to take one of the following steps.

Outlook Express:

- Reset the message counters for the news account, "news.widomaker.com".
- Visit this Microsoft support web page for instructions...

http://support.microsoft.com/support/kb/articles/Q166/5/14.ASP
        (Step 6, item 4, explains how to reset the message counters)

- Remove the news server account settings for "news.widomaker.com" from
your news reader, restart the news reader program, and setup the news
server account again.  See this page for instructions...

http://support.microsoft.com/support/kb/articles/Q171/1/64.ASP

Netscape:

- Reset the message counters for the news account, "news.widomaker.com".
- See this Netscape UFAQ page for instructions...

http://www.ufaq.org/navcom/nocatchu.html

Other news reader users may need to take similar steps.

If you need any assistance with this, please do not hesitate to contact us
at support@widomaker.com or (757) 253-7621.

Once again, let me apologize for any inconvenience these two changes may cause 
you.  As always, please feel free to let me know any comments, questions or 
concerns you may have with this, or any other issues regarding your Widomaker 
experience.


Benjamin F. Loyall
President
Widomaker Communication Services, Inc.



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