To: WidoSAT customers
Date: Tue Sep 16 2003
Subject: WidoSAT storm information (Hurricane Isabel)

Hello.  With Hurricane Isabel approaching we thought we would respond to several
questions we have received from some WidoSAT customers regarding the approaching
storm.

Q:  Who is responsible for the WidoSAT equipment?  Who owns the equipment?

A:  The WidoSAT equipment (satellite dish, mount, LNB, cable, and PCI card) is
customer owned and is purchased when signing up (included in the setup fee).  If
any of the equipment is damaged, the customer would be responsible for
replacement costs.  If the alignment of the satellite dish is altered by high
wind, the customer would be responsible for the costs of re-tuning the dish.


Q:  Should I take the satellite dish down before the storm to avoid the risk of
damage?

A:  That is up to you.  If you take the dish down, there would be a charge to
have our WidoSAT crew come out to remount it and re-tune the dish.  There might
also be a delay before we can send anyone out.


Q:  If my dish is lost or damaged by the storm or high wind, who is responsible
for replacement?

A:  The customer would be responsible for the cost of replacing the equipment
and installation.


Q:  If my WidoSAT service is disrupted due to weather can I still connect using
a normal dialup connection?

A:  Yes.  All WidoSAT customers have access to an "unlimited" dialup account.
If you need help or instructions for how to access the normal dialup account,
please call our office.


Please contact us if you have any additional questions or concerns.  Thanks for
choosing Widomaker for your Internet access needs.

Regards,
WidoSAT Support Staff

http://www.widomaker.com/
757-253-7621
support@widomaker.com