We have received the following notification from our satellite service partner regarding an upcoming transponder change that will affect customers who use the WidoSAT satellite Internet service and will require changing a setting in the satellite software...
Please be advised, on Friday October 7, 2005 at approximately 2:00 PM Eastern Standard Time we will be making changes to our transponder. Consequently, these changes will require manual adjustment in the B2C2 software within the transponder settings on your customer’s computer.
We apologize for the minor inconvenience to you and your customers. However, these changes are essential to continue to improve and provide you a higher quality service.
For your convenience please find the attached illustration to assist you in making the necessary changes.
Download instructions from this link (Microsoft Word .doc format):
According to the notice above from our satellite service partner, this new transponder change is scheduled to take effect, 2:00 PM, Friday, Oct, 7, 2005 EST. Please make the required setting change sometime after that time.
Please feel free to call our office (757-253-7621) if you need help making the required changes.
A summary of the required changes is below:
- When making changes to the settings in the B2C2 software you must first double click on the green satellite signal icon located in your task bar in the lower right hand corner of you desktop.
- Click on the Transponder Management button.
- Select 12060 MHz : H/L in the Transponder box.
- Click on the Edit button.
- The default setting for the Symbol Rate is set to 13022. You will need to change the Symbol Rate to 6667.
- Once these changes are made click ok and your settings will be properly set.