We have just received the following notification from our satellite service partner regarding a transponder change that will affect customers who use the WidoSAT satellite Internet service and will require changing a setting in the satellite software...
Due to the growth of our service, we are faced again with transponder changes so we can expand our bandwidth. The new symbol rate is 8000 and the new Frequency is 11726.
This will take effect on Monday morning[.....] We are sorry about this inconvenience.
Please feel free to call our office (757-253-7621) if you need help making the required changes.
A summary of the required changes is below:
- When making changes to the settings in the B2C2 software you must first double click on the green (or red) satellite signal icon located in your task bar in the lower right hand corner of your desktop.
- Click on the Transponder Management button.
- Select 12055 MHz : H/L in the Transponder box.
- Click on the Edit button.
- The default setting for the Transponder is set to 12055. You will need to change the Transponder to 11726 and Symbol Rate to 8000.
- Once these changes are made, click ok and your settings will be properly set.
- (Only) If the changes did not take place immediately click on the Status button in your Setup4PC window.
- A Transponder Status window should appear
- Above the Transponder Settings there should be a drop down box which Current Settings should be showing.
- Click on the down arrow next to Current Settings and select Manual Settings as shown in Figure 1.6 above.
- Once you have selected Manual Settings the box next to Transponder should be white
- At this time you can change the 12055 to 11726, and Symbol Rate 6667 to 8000
- You can now close all of the windows.
A PDF file with instructions is available to download here.